Orange, Yas, Expresso: Results of ARTP's audit on service quality (Magal)

The Telecommunications and Postal Regulatory Authority (ARTP) carried out quality control of mobile network services during the Grand Magal of Touba.

She carried it out on the A2 Dakar-Touba and RN3 Bambey-Mbacké axes to evaluate the performance of the networks of the operators Expresso, Yas and Orange.

Following its tests carried out during the day of July 31, the regulator concluded, with regard to voice quality, that no operator meets the threshold for call setup time of less than 15 seconds.

Expresso scored 86.52%, Yas 94.69%, and Orange 97.41% (threshold ≥ 98%). However, Orange recorded the best performance on the other voice indicators and met all the corresponding thresholds, according to ARTP.

She states that Yas is showing intermediate results, but remains below the threshold for blocking rate and the threshold for successful communications relative to the total number of attempts.

As for Expresso, it has the weakest performance, with a high blocking rate of 28.23% and a Mos score below the regulatory threshold.

As for mobile data, here too no operator respects the web browsing or file download thresholds (10 MB).

ARTP reports that Orange achieves the best overall performance on data indicators, with a file sending rate in line with the threshold and the best average sending speed.

Yas achieves the best average download speed, but fails to meet any of the three measured data compliance thresholds. Expresso also displays the lowest performance across all measured data indicators.

In view of these results, the regulatory authority ranks Orange first, followed by Yas in second position, while Expresso occupies the third position.

"These checks aim to verify that operators are complying with the service quality obligations stipulated by the regulations. In the event of access difficulties, interruptions or degradation of service during your travels, you can report your experience to ARTP through the channels," the regulator tells consumers.